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          After-sales Service
          HOME > SUPPORT > After-sales Service

          After-sales Service Contact

          Working Hours:9 am —17:30 pm (Beijing Time)

          After Sales Service Telephone: +86-0755-27960460

          After Sale Service Mailbox:info-handtop@hanglorygroup.com

          After Sales Service Scope

          Q:What kind of warranty do Handtop’s UV printer provide?

          A:Except for the consumables,the whole machine has one year limited warranty,the circuit board warranty for one year.

          Q:How to acquire for service support?

          A:Handtop is doing its best to provide timely and convenient service support for the customers,the contents of services including: before-sale technical counseling,field installation,operate technical training,application solution training and troubleshooting support,etc.You can gain service support from our distributors in your region.

          Q:What are the field requirements for equipment installation?

          A:Handtop provide equipment installation guidance for every customer,please prepare the field referring to the guidance.There are several requirements as below:

          1. The working area should be no less than 7.5m*5m

          2. The best air temperature range 20-30℃, and the air humidity 30﹪~70﹪RH/p>

          3. Cleaning air with less dust or pollutant

          4. The input power should be no less than 35A/220V, the recommended minimum wire diameter for power line should be 4 mm2 , the maximum grounding voltage should be no more than 3V.

          Q: After buying Handtop’s equipments, will there be technician in charge of supporting onsite installation?

          A: Yes, if the equipment is directly sold from Handtop, we will arrange experienced technicians to support for the installation and collaboration when the machine arrives. If the device is sold by Handtop’s distributors, Handtop will authorize them to send experienced engineers to support for the installation and collaboration when the machine arrives. Except the contract made other agreement for the installation.

          Q: After purchasing Handtop’s machine, what kind of training could Handtop provide?

          A:Handtop will provide 7 days’ free field training. The training place can be in Handtop company or in places designated by customer where installation take place, this can all be predetermined by clients in the contract.

          Q: What kind of daily maintenances required when using Handtop UV printer?

          A: In comparison with many other UV printers, one big advantage of Handtop UV printer is that it is easy for operating and maintaining. The operator only need to wipe the print heads with clean cloth everyday when the printing started or after continuous work for more than 4 hours. This is to prevent the ink deposit on the print heads and it only take a few minutes.